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Site Visit Request
Posted: Wed May 17, 2017 2:05 pm
by guest123
I'm having trouble getting in contact with my SF's POC. She doesn't respond to my emails, and hasn't answered the phone when I've called...
Any recommendations on what i should write on my request form? Should I write something like "TBD" or "Unavailable"???
I'm just a little nervous as the deadline approaches
Re: Site Visit Request
Posted: Wed May 17, 2017 2:09 pm
by Guest22
I was going to put TBD as well since I am also having a hard time getting a response from my SF....
Re: Site Visit Request
Posted: Wed May 17, 2017 2:13 pm
by guest123
Guest22 wrote:I was going to put TBD as well since I am also having a hard time getting a response from my SF....
Alright I feel better knowing I'm not the only one writing something like that lol... Best of luck to you getting ahold of them :)
Re: Site Visit Request
Posted: Wed May 17, 2017 3:47 pm
by Guest
I am in the same boat and its getting a little annoying as the deadline is fast approaching. I have resorted to being pushy so i can get some idea of what i should be doing here
Re: Site Visit Request
Posted: Thu May 18, 2017 10:43 am
by guestttttt
If you want to really cover your ass, either send an additional email to your POC with SMART CC'd on it, or forward your current email traffic to SMART as an FYI. I found it was always better to provide more information to SMART, because as long as you keep them in the loop on what's going on, they were extremely understanding.
Re: Site Visit Request
Posted: Thu May 18, 2017 12:21 pm
by Guest
guest123 wrote:Guest22 wrote:I was going to put TBD as well since I am also having a hard time getting a response from my SF....
Alright I feel better knowing I'm not the only one writing something like that lol... Best of luck to you getting ahold of them :)
I tried contacting SMART about it and am awaiting an answer as to what we should do in this situatikon and will post the answer when I get one