The Unofficial SMART Scholarship Forum

Has anyone else been able to make contact with SMART?

I've been emailing and calling for a week, and every phone call goes right to voicemail, and emails are left unanswered. There are some questions that I need to have answered quickly.

guest wrote:Has anyone else been able to make contact with SMART?

I've been emailing and calling for a week, and every phone call goes right to voicemail, and emails are left unanswered. There are some questions that I need to have answered quickly.

It took me weeks to hear back from them on an important matter. Not sure what's going on.

I have been trying to contact them for a month. Since the switch in management over the summer they have been completely MIA. They almost didn't approve my summer tuition request (mandatory for my program) even though I started the process over 2 months early. Now, I submitted a foreign travel notification document a month ago for travel in december. They emailed me a week ago saying they couldn't see it (even though when I opened the attachment in the email on my work computer, I saw all the information). I emailed it again and asked for confirmation of receipt in addition to speaking to someone on the phone. I've called and left messages multiple times over the past few months asking to speak to someone and no one has contacted me. It's unprofessional to treat us like this since they hold our careers in their hands

If where you're going doesn't have a State Department notice out, then don't worry about the travel approval. All they will do is send you the generic info you can get on the State Department website.

Not saying you shouldn't ask, but if it doesn't come through it's not an issue.

I traveled all over to tons of countries when i was in phase 1 of SMART. I never received a response from them when I sent in the travel notifications. Don't worry about not getting a response.