by Guest18 » Thu Jan 24, 2013 3:08 pm
Ask SMART again. It happened to me way back in 2008/2009. I never received an email in the fall of 08 that instructed me to complete the paperwork on eQuip. February ish while on vacation I got an email that said I had to have it done with in 48 hours or else SMART was dropping me. The eQuip system had some issues identifying me and SPO was ridiculously rude about the whole situation (Threatening me a bunch and asking why I never followed up the original email, the one I never got even after searching through all of my emails). All I can say is stay on top of it, and if SPO tells you they are working on it, get it in writting (email) because they seemed to always "forget" what they said over the phone.
Ask SMART again. It happened to me way back in 2008/2009. I never received an email in the fall of 08 that instructed me to complete the paperwork on eQuip. February ish while on vacation I got an email that said I had to have it done with in 48 hours or else SMART was dropping me. The eQuip system had some issues identifying me and SPO was ridiculously rude about the whole situation (Threatening me a bunch and asking why I never followed up the original email, the one I never got even after searching through all of my emails). All I can say is stay on top of it, and if SPO tells you they are working on it, get it in writting (email) because they seemed to always "forget" what they said over the phone.