by SMART » Tue May 30, 2017 1:02 am
SMART wrote:username wrote:newArmy wrote:I wasn't able to get in touch right away with the helpdesk. I went to smartscholarship.org and found my Service Liaisons contact information and they responded right away. I agree with "guest15p" above I wouldn't jump the gun and contact the Program Manager seems like a quick way to make the wrong person mad. Former military here and you don't just go to the top of the chain of command.
Former military here too, and...
Christina Deckard
SMART Program Manager
Office of the Assistant Secretary of Defense for Research and Engineering
4800 Mark Center Dr., Room 17C08
Alexandria, VA 22350
christina.j.deckard.civ@mail.mil
(571) 372-6487
This is the only post by an official source and it will be the last one since this is not an official source. Congratulations everyone! Anyone whos received an award and needs help with anything is required to contact the participant helpdesk. Their email is on you award documents and in the awardee portal. If you cannot get ahold of the participant helpdesk go to your Service Liaison they will be take care of you. Please do not contact the Program Manager directly. There is a code of conduct and under our communication policy you are required to use the helpdesk.
Again their contact is
smartparticipant@asee.org 202-331-3544
Have a good weekend everyone.
1) There is no way of knowing whether this is an official SMART post (though the typos add weight to the possibility).
2) According to the Handbook, the Communication policy simply indicates the primary form is email and that participants will regularly check for and not spam them.
3) Additionally in the Handbook, the Code of Conduct does mention that participants are to be courteous, honest, and responsible in their communications. Contacting a member of the SMART program via email in no way violates this code.
4) If a participant believes they have exhausted all reasonable approaches to communicating with program management, they have every right, as participant and tax payer, to contact the program manager via the above publicly available information. No need to fear repercussion for doing so. If a participant believes they have incurred such repercussion, they are strongly encouraged to contact an attorney immediately.
[quote="SMART"][quote="username"][quote="newArmy"]I wasn't able to get in touch right away with the helpdesk. I went to smartscholarship.org and found my Service Liaisons contact information and they responded right away. I agree with "guest15p" above I wouldn't jump the gun and contact the Program Manager seems like a quick way to make the wrong person mad. Former military here and you don't just go to the top of the chain of command.[/quote]
Former military here too, and...
Christina Deckard
SMART Program Manager
Office of the Assistant Secretary of Defense for Research and Engineering
4800 Mark Center Dr., Room 17C08
Alexandria, VA 22350
christina.j.deckard.civ@mail.mil
(571) 372-6487[/quote]
This is the only post by an official source and it will be the last one since this is not an official source. Congratulations everyone! Anyone whos received an award and needs help with anything is required to contact the participant helpdesk. Their email is on you award documents and in the awardee portal. If you cannot get ahold of the participant helpdesk go to your Service Liaison they will be take care of you. Please do not contact the Program Manager directly. There is a code of conduct and under our communication policy you are required to use the helpdesk.
Again their contact is smartparticipant@asee.org 202-331-3544
Have a good weekend everyone.[/quote]
1) There is no way of knowing whether this is an official SMART post (though the typos add weight to the possibility).
2) According to the Handbook, the Communication policy simply indicates the primary form is email and that participants will regularly check for and not spam them.
3) Additionally in the Handbook, the Code of Conduct does mention that participants are to be courteous, honest, and responsible in their communications. Contacting a member of the SMART program via email in no way violates this code.
4) If a participant believes they have exhausted all reasonable approaches to communicating with program management, they have every right, as participant and tax payer, to contact the program manager via the above publicly available information. No need to fear repercussion for doing so. If a participant believes they have incurred such repercussion, they are strongly encouraged to contact an attorney immediately.