Contacting SMART

General Discussion for SMART Scholarship Recipients

Contacting SMART

Postby NewArmy » Mon May 22, 2017 12:06 pm

Congratulations everyone!

Some tips for getting in touch with SMART.

You should always contact the participant helpdesk first
smartparticipant@asee.org
202-331-3544 (if they don't answer leave a message they will call back)

If you don't hear back from them within a day you should contact your Service Liaison you can find their information on the SMART website. Then let them know you haven't heard back from them. (Don't just say you contacted them because they're going to follow-up)

https://www.smartscholarship.org/sponso ... by_service

Click on your service that you received an award from and it will show you who your Service Liaison is and provide an email and phone number.
NewArmy
 

Re: Contacting SMART

Postby Guest » Mon May 22, 2017 12:16 pm

NewArmy wrote:Congratulations everyone!

Some tips for getting in touch with SMART.

You should always contact the participant helpdesk first
smartparticipant@asee.org
202-331-3544 (if they don't answer leave a message they will call back)

If you don't hear back from them within a day you should contact your Service Liaison you can find their information on the SMART website. Then let them know you haven't heard back from them. (Don't just say you contacted them because they're going to follow-up)

https://www.smartscholarship.org/sponso ... by_service

Click on your service that you received an award from and it will show you who your Service Liaison is and provide an email and phone number.

I assume you are talking about the service POC, is that the liaison?
Guest
 

Re: Contacting SMART

Postby NewArmy » Mon May 22, 2017 12:34 pm

There is the Sponsoring Facility POC and then your Service Liaison. The Service Liaison works for the SMART Program the Sponsoring Facility POC works at location which selected you.

When in doubt contact the helpdesk and if they don't answer contact you Service Liaison.
NewArmy
 

Re: Contacting SMART

Postby Guest » Mon May 22, 2017 12:56 pm

NewArmy wrote:There is the Sponsoring Facility POC and then your Service Liaison. The Service Liaison works for the SMART Program the Sponsoring Facility POC works at location which selected you.

When in doubt contact the helpdesk and if they don't answer contact you Service Liaison.

I appreciate the help, do you work for SMART?
Guest
 

Re: Contacting SMART

Postby guest_ne » Tue May 23, 2017 12:43 pm

how do you find out who your service liaison is?
guest_ne
 
Posts: 81
Joined: Fri May 05, 2017 12:56 am

Re: Contacting SMART

Postby liason » Tue May 23, 2017 3:12 pm

guest_ne wrote:how do you find out who your service liaison is?

my sponsoring poc gave me their name and info.
liason
 

Re: Contacting SMART

Postby kbl2017 » Tue May 23, 2017 4:01 pm

guest_ne wrote:how do you find out who your service liaison is?


It's on your award cover letter!
kbl2017
 
Posts: 308
Joined: Mon May 15, 2017 10:48 pm

Re: Contacting SMART

Postby Guest » Tue May 23, 2017 5:01 pm

kbl2017 wrote:
guest_ne wrote:how do you find out who your service liaison is?


It's on your award cover letter!

Actually that's your facility POC not your liaison
Guest
 

Re: Contacting SMART

Postby newArmy » Wed May 24, 2017 2:59 pm

Guest wrote:
kbl2017 wrote:
guest_ne wrote:how do you find out who your service liaison is?


It's on your award cover letter!

Actually that's your facility POC not your liaison


Each service has a liaison, Army, Navy, Air Force and DoD. If you have an award with a Navy facility your service liaison would be the Navy one if its an Army facility your service liaison would be the Army one and so on. The liaisons information can be found on the website https://www.smartscholarship.org/sponso ... by_service

When you go to that link click on your service and the liaisons contact information can be found. It will say "Army Point of Contact" or "Navy Point of contact"
newArmy
 

Re: Contacting SMART

Postby guest_ne » Sat May 27, 2017 6:45 pm

what are we supposed to contact our service liaison about??
guest_ne
 
Posts: 81
Joined: Fri May 05, 2017 12:56 am

Re: Contacting SMART

Postby newArmy » Sun May 28, 2017 2:10 am

This works too:

Christina Deckard
SMART Program Manager
Office of the Assistant Secretary of Defense for Research and Engineering
4800 Mark Center Dr., Room 17C08
Alexandria, VA 22350

christina.j.deckard.civ@mail.mil
(571) 372-6487
newArmy
 

Re: Contacting SMART

Postby Dont Do it » Mon May 29, 2017 7:58 pm

newArmy wrote:This works too:

Christina Deckard
SMART Program Manager
Office of the Assistant Secretary of Defense for Research and Engineering
4800 Mark Center Dr., Room 17C08
Alexandria, VA 22350

christina.j.deckard.civ@mail.mil
(571) 372-6487


Take it from me do NOT contact the program manager you need to go through the helpdesk or your service liaison. Anyone who does it is asking to make the wrong person mad and very quick.

smartparticipant@asee.org 202-331-3544
Dont Do it
 

Re: Contacting SMART

Postby SMART » Mon May 29, 2017 8:10 pm

Dont Do it wrote:
newArmy wrote:This works too:

Christina Deckard
SMART Program Manager
Office of the Assistant Secretary of Defense for Research and Engineering
4800 Mark Center Dr., Room 17C08
Alexandria, VA 22350

christina.j.deckard.civ@mail.mil
(571) 372-6487


Take it from me do NOT contact the program manager you need to go through the helpdesk or your service liaison. Anyone who does it is asking to make the wrong person mad and very quick.

smartparticipant@asee.org 202-331-3544


This is the only post by an official source and it will be the last one since this is not an official source. Congratulations everyone! Anyone whos received an award and needs help with anything is required to contact the participant helpdesk. Their email is on you award documents and in the awardee portal. If you cannot get ahold of the participant helpdesk go to your Service Liaison they will be take care of you. Please do not contact the Program Manager directly. There is a code of conduct and under our communication policy you are required to use the helpdesk.

Again their contact is smartparticipant@asee.org 202-331-3544

Have a good weekend everyone.
SMART
 

Re: Contacting SMART

Postby SMART » Tue May 30, 2017 1:03 am

SMART wrote:
Dont Do it wrote:
newArmy wrote:This works too:

Christina Deckard
SMART Program Manager
Office of the Assistant Secretary of Defense for Research and Engineering
4800 Mark Center Dr., Room 17C08
Alexandria, VA 22350

christina.j.deckard.civ@mail.mil
(571) 372-6487


Take it from me do NOT contact the program manager you need to go through the helpdesk or your service liaison. Anyone who does it is asking to make the wrong person mad and very quick.

smartparticipant@asee.org 202-331-3544


This is the only post by an official source and it will be the last one since this is not an official source. Congratulations everyone! Anyone whos received an award and needs help with anything is required to contact the participant helpdesk. Their email is on you award documents and in the awardee portal. If you cannot get ahold of the participant helpdesk go to your Service Liaison they will be take care of you. Please do not contact the Program Manager directly. There is a code of conduct and under our communication policy you are required to use the helpdesk.

Again their contact is smartparticipant@asee.org 202-331-3544

Have a good weekend everyone.



1) There is no way of knowing whether this is an official SMART post (though the typos add weight to the possibility).

2) According to the Handbook, the Communication policy simply indicates the primary form is email and that participants will regularly check for and not spam them.

3) Additionally in the Handbook, the Code of Conduct does mention that participants are to be courteous, honest, and responsible in their communications. Contacting a member of the SMART program via email in no way violates this code.

4) If a participant believes they have exhausted all reasonable approaches to communicating with program management, they have every right, as participant and tax payer, to contact the program manager via the above publicly available information. No need to fear repercussion for doing so. If a participant believes they have incurred such repercussion, they are strongly encouraged to contact an attorney immediately.
SMART
 

Re: Contacting SMART

Postby SMART » Tue May 30, 2017 10:02 am

HOW DARE YOU ACCUSE ME OF NOT BEING AN OFFICIAL SMART RESPONSE!!

Lol that was probably the PM posting that because she was getting actual emails and having to do work.
SMART
 


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