by anothaguest » Wed Aug 29, 2018 4:45 pm
guest24601make sure you follow-up (in person if possible like badbursar suggested) with your schools' external fellowship office.
i encountered a similar issue last year when i was waiting on SMART to pay my tuition, it turned out that they had never even received the bill, the fellowship office at my school had totally dropped the ball. it ended up being resolved after i literally sat in the office of the external fellowship analyst while they were sending over the grant transaction form. i followed up over the phone with my SMART POC to ensure they received the bill.
the amount that SMART covered was then incorrect. (again, in person) i met with the grad student advisor in my department, who was able to pull up my tuition for the entire year and i noticed that the number calculated for what SMART would pay was from the previous year, so she adjusted it right then and everything was all roses and butterflies after that.
all those annoying words to suggest this: understand each step and meet each person involved with your tuition payments, that way if there is an issue, you can resolve it.
guest24601make sure you follow-up (in person if possible like badbursar suggested) with your schools' external fellowship office.
i encountered a similar issue last year when i was waiting on SMART to pay my tuition, it turned out that they had never even received the bill, the fellowship office at my school had totally dropped the ball. it ended up being resolved after i [i]literally[/i] sat in the office of the external fellowship analyst while they were sending over the grant transaction form. i followed up over the phone with my SMART POC to ensure they received the bill.
the amount that SMART covered was then incorrect. (again, in person) i met with the grad student advisor in my department, who was able to pull up my tuition for the entire year and i noticed that the number calculated for what SMART would pay was from the previous year, so she adjusted it right then and everything was all roses and butterflies after that.
all those annoying words to suggest this: understand each step and meet each person involved with your tuition payments, that way if there is an issue, you can resolve it.